Tech SOS, without the panic
In-home tech help, no jargon, no judgment
A computer, tablet or phone problem can ruin your day — especially when there’s no one around to ask. Our students come to you, fix the problem with you, then explain what happened, so next time feels less scary.
The problems we fix most often
- An alarming window announcing viruses that won’t go away
- Wi-Fi that won’t connect, at home or in your residence
- A printer that stopped responding
- A forgotten password, a locked account
- A phone or tablet stuck on « storage full »
- A new device to install and set up
- Email that stopped coming in — or overflows with ads
- Text too small, sound too low, icons gone missing
Fix, then explain — that’s the difference
A technician fixes the problem and leaves. We fix the problem with you: you see every step, you ask your questions, and you keep clear notes if you want to redo it on your own.
And we’re honest: if a problem goes beyond what we can safely fix — a broken device, a situation that needs a specialist — we tell you straight and point you to the right resource. No empty promises.
Scams and scary messages: react without panicking
Fake virus alerts and fake calls from « Microsoft » or « your bank » target seniors first. If in doubt, don’t click anything and call us — we’ll look together.
In the meantime, two reflexes: never call a number shown in an alert window, and never let a stranger take remote control of your screen.
How much does it cost?
In-home help works like a lesson: 1 hr, 1.5 hrs or 2 hrs, same simple prices, no tax. And if it’s your first time with us, that first visit is free.
1 hr
Discovery
$50
First lesson free
1.5 hrs
The classic
$70
First lesson free
2 hrs
Going further
$90
First lesson free
Frequently asked questions
How soon can you come?
Our time slots are on weekday evenings and all day on weekends, often within a few days. Book online to see the available times, or give us a call.
Do you repair broken devices?
No — we’re not a repair shop. Cracked screen, device that won’t turn on: we’ll point you to a trustworthy repair service. Everything else — settings, software, accounts, connections — is for us.
Do you take remote control of the computer?
No. We come to your home, and you keep your hands on your device as much as possible. You see everything we do, and we explain as we go.
I already clicked on something suspicious — is it serious?
Don’t panic: in most cases, nothing irreversible has happened. The right reflex is to act quickly: call us, and if banking information is involved, also call your financial institution right away.
Do you come to residences?
Yes — at home, in seniors' residences or at a café, anywhere in Montreal.
A tech hiccup? Let’s sort it out together.
Book a time that suits you, or call us — the first visit is free.